Refund & Returns For Ignite Fit Life
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Effective Date: October 19, 2024
Thank you for shopping at Ignite Fit Life! We want you to be completely satisfied with your purchase. If you're not entirely happy with your product, we're here to help. Below is our comprehensive returns and refunds policy for products purchased from our website, ignitefitlife.com.
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1.Returns
Eligibility for Returns:
- Products must be returned within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging, with all tags attached.
- We do not accept returns on sale items, gift cards, or final clearance products.
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Initiating a Return:
To initiate a return, please follow these steps:
1. Email our customer support team at **info@ignitefitlife.com** with your order number, details of the product(s) you'd like to return, and the reason for the return.
2. Once your return is approved, we will provide you with a return authorization and shipping instructions.
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Return Shipping Costs:
- Customers are responsible for covering the cost of return shipping unless the product was defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Non-Returnable Products:
Certain products cannot be returned, including:
- Personalized or customized items.
- Products that have been used, washed, or damaged by the customer.
- Items purchased as part of a final sale.
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2. Refunds
Refund Process:
Once we receive your returned item and inspect it, we will notify you via email regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method.
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Refund Timeframes:
- Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
- Depending on your payment method, it may take an additional 5-7 business days for the refund to reflect in your account.
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Partial Refunds (if applicable):
Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error. In such cases, a restocking fee of up to 20% may apply.
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3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your item for the same product, email us at info@ignitefitlife.com with details of the defect or damage and follow the return process outlined above. Once the returned product is received, we will send out a replacement.
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4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@ignitefitlife.com with your order number and photos of the damage or defect. We will arrange for a return and provide a replacement at no additional cost to you.
5. Return Address
All returns should be sent to the following address after receiving return authorization:
Ignite Fit Life
1000 Powell Street
Apt 32
San Francisco
CA
94108
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6. Contact Us
If you have any questions regarding our refunds and returns policy, please contact our customer support team at:
- Email: info@ignitefitlife.com
We are committed to ensuring your satisfaction and will do our best to resolve any issues as quickly as possible.
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Ignite Fit Life
Empowering fitness, wellness, and meaningful connections through quality apparel.